Customer Service Executive - LM Exchange - Apparel Group
Primary Roles and Responsibilities:
- Achieve monthly targets as directed by Senior Branch Manager/Branch Manager.
- Visit assigned locations to engage with stores and clients.
- Educate clients on products and services.
- Collect and manage prospective client data.
- Monitor branch transactions to ensure targets are met.
- Devise and present ideas to attract more customers.
- Monitor promotions to maximize revenue potential.
- Act as a public relations liaison for customers and staff.
- Conduct market research and competitor analysis.
Preferred Skills:
- Strong interpersonal and communication skills.
- Customer-focused and sales-oriented.
- Patience, time management, and conflict resolution skills.
- Excellent product knowledge and ability to use positive language.
- Effective in handling complaints and delivering high-quality service.
- Plan and execute marketing campaigns to meet sales goals.
- Address and resolve customer complaints, ensuring customer retention.
- Act as Customer Service Representative in the absence of the CSR.
- Maintain proper placement and visibility of promotional materials.
- Enhance branch appearance and ensure client satisfaction.
- Prioritize nearby shops, hotels, and offices for business outreach.
- Keep customers updated with systematic presentations.
- Engage customers while waiting in the branch, promoting products and services.
- Suggest strategies to improve brand visibility within the branch.
- Collaborate with Branch Manager for new initiatives and improvements.
Job Details
| Posted Date: | 2024-09-05 |
| Job Location: | United Arab Emirates - Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Financial Services; Marketing; Retail & Wholesale |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Nationality: | Philippines |
Customer Service Executive - LM Exchange - Apparel Group وظيفة