Customer Service Executive - LM Exchange - Apparel Group
Job Summary:
The Customer Service Executive is responsible for providing excellent service to customers by efficiently handling currency transactions, remittances, and other financial services. They will play a key role in achieving branch targets while ensuring compliance with regulations.
Key Responsibilities:
Branch Operations:
- Conduct remittances, payments, and payroll transactions in line with UAE Central Bank regulations.
- Ensure compliance with AML, KYC, and regulatory requirements.
- Handle large cash volumes securely and reconcile cash drawers accurately.
Customer Service:
- Assist customers with inquiries and financial transactions.
- Resolve customer complaints promptly and ensure customer satisfaction.
- Protect customer data and maintain confidentiality.
Team Collaboration:
- Collaborate with colleagues to ensure smooth operations and support each other in achieving branch targets.
- Train new staff on products, services, and processes.
Key Performance Indicators:
- Achievement of individual and branch targets.
- High accuracy in cash handling and transaction processing.
- Compliance with regulatory standards and documentation.
- Positive customer feedback and minimal complaints.
Job Details
| Posted Date: | 2024-09-05 |
| Job Location: | United Arab Emirates - Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Fashion & Apparel |
| Monthly Salary: | US $1,000 |
Preferred Candidate
Customer Service Executive - LM Exchange - Apparel Group وظيفة